Complaints

Mossman Exchange & Backpacker Resort

Guest Complaint Form

Guest Details
• Name: __________________________
• Phone/Email: ____________________
• Room Number (if applicable): ______
Complaint Details
• Date of incident: ____________________
• Time: ______________________________
• Location/Area: ______________________
• Description of issue:

Have you previously raised this issue?
☐ Yes
☐ No
If yes, to whom: ____________________________
Requested or preferred outcome (optional):

Staff Use Only
• Date received: ___________________
• Received by (staff name): ___________________
• Notes:

• Action taken:

• Final outcome/resolution:

• Date resolved: ___________________